Return & Exchange

30-day return policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
We guarantee your total satisfaction and offer a world-class return(s) policy. New, unused item can be returned for a full refund within 30 days of receipt, and before return, please make sure the item(s) meet the return conditions:

• Unused
• Unworn
• Original tags still attached
• In the original packaging

Return Conditions：

For items with no quality issue, please understand that we will not be responsible for the return shipping cost. All return requests must be authorized by our customer service team before shipping to our returned address. A return address will be assigned to you through email.

Non-Returnable Items

We cannot accept returns under the following conditions:
  1. Items outside the warranty time-frame.
  2. Washed, worn, used, tag-removed, or misused items.

You can always contact us for any return question at raya@flintlight.com.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

 

Exchanges

Sometimes you need to exchange an item for something else—it happens. You can feel free to contact us and we will help you solve it. customer-service raya@flintlight.com.

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your credit card (or original method of payment) within 7 business days. 

 

Trackable Packages Inquiry Period

Please note that all shipping companies only accept inquires submitted within the Inquiry Period. If you would like to check for packages you didn't receive, please contact customer service within the required period. Thank you for your cooperation:

• Expedited Express: 30 days from the shipped day

• Expedited Postal/Priority Line/Economy Air: 60 days from the shipped day

• Postal service - tracking: 90 days from the shipped day

Package Delivery Follow-Up & Review Invitation

We'll send a delivery follow-up email to you after a certain shipping period and invite you to share the shopping experience.

• Hope you enjoyed our service. You're welcome to confirm the delivery and write reviews to win shopping rewards. (Our system will auto-confirm the delivery if no update comes from your side.)

•  If you haven't received the package yet, please contact Customer service for help.

• If you need assistance, please Contact Us.